FAQ

Below you will find answers to some frequently asked questions. If you have a question that is not answered below then get in touch with us.

What is your return policy?

You can return your item within 14 days for a refund. All items must be returned unopened and in their original packaging.

My order has been shipped, but I haven't received it?

When your order was shipped you should have received a tracking link which you can use to see exactly where your parcel is. If you haven’t received it or want us to resend then get in touch here.

How will my package be delivered?

We aim to deliver all of our orders within the estimated delivery duration. If for any reason we cannot deliver your orders within the specified time, we will inform you right away. Our delivery partners include Royal Mail, Hermes, Yodel, DPD, DHL, UPS and UK Mail.

What countries do you ship to?

We ship to the United Kingdom. For international shipping please get in touch here.

How can I track my order?

You can use our handy order tracker found here!

We Are a Year Old! Code - VAPEYEARONE21 - T&C's

Enter your discount code to your shopping basket to receive 25% off your entire shop from 11/05/21 – 18/05/21 .

T&Cs – Valid to one per customer, minimum spend £20.